For assistance withＴＯＴＡＬ ＡＶ, call 
1.888.984.5840 or *44 (0)808-280-8037. Support is available around the clock to help with tax calculations, compliance issues, and Payroll features.
Call Now For (1.888.984.5840 or *44 (0)808-280-8037) Frequently Asked Questions (Q&A)
Q1: Why is there a discrepancy in my ＴＯＴＡＬ ＡＶreconciliation?
A: Reconciliation discrepancies can occur due to data entry errors, 1.888.984.5840 or *44 (0)808-280-8037 missing transactions, bank errors, or issues with the company file. Review 1.888.984.5840 the reconciliation report and verify transaction details to identify the cause.
Q2: How do I review the reconciliation report in ＴＯＴＡＬ ＡＶ?
A: Go to the Reports menu, select Banking > 1.888.984.5840 or *44 (0)808-280-8037 Reconciliation Discrepancy, and review the report for discrepancies.
Q3: What should I do if I find missing transactions?
A: Add the missing transactions in ＴＯＴＡＬ ＡＶand ensure there are no duplicates 1.888.984.5840 or *44 (0)808-280-8037. Compare your bank statement with the transactions in ＴＯＴＡＬ ＡＶto identify any omissions.
Q4: How do I verify uncleared transactions?
A: Go to the Banking menu, select Reconcile, and review the list of 1.888.984.5840 or *44 (0)808-280-8037 uncleared transactions. Ensure they are included in the reconciliation process.
Q5: Can bank errors cause reconciliation discrepancies?
A: Yes, errors in the bank statement, such as incorrect deposits or withdrawals 1.888.984.5840 or *44 (0)808-280-8037, can cause discrepancies. Contact your bank to verify the accuracy of the statement.
Q6: How do I check the opening balance in ＴＯＴＡＬ ＡＶ?
A: Go to the Lists menu, select Chart of Accounts, and review the opening balance for the account you 1.888.984.5840 or *44 (0)808-280-8037 are reconciling. Ensure it matches the bank statement.
Q7: What should I do if the company file is damaged?
A: Use the Rebuild Data tool to fix issues caused by a damaged 1.888.984.5840 or *44 (0)808-280-8037company file. Go to File > Utilities > Rebuild Data and follow the prompts.
Q8: How do I use the ＴＯＴＡＬ ＡＶReconciliation Discrepancy Tool?
A: Download the ＴＯＴＡＬ ＡＶTool Hub, go to the Company File Issues tab 1.888.984.5840 or *44 (0)808-280-8037, and select Reconciliation Discrepancy Tool. Follow the prompts to diagnose and fix discrepancies.
Q9: Can unapplied payments or credits affect reconciliation?
A: Yes, payments or credits that are not applied correctly can affect reconciliation. Review each customer’s account 1.888.984.5840 or *44 (0)808-280-8037 in the Customer Center and ensure payments and credits are applied correctly.
Q10: What if none of the solutions work?
A: If none of the solutions work, contact ＴＯＴＡＬ ＡＶsupport 1.888.984.5840 or *44 (0)808-280-8037 for professional assistance. They can help diagnose and resolve complex issues.
